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ALS Administrator- Kilkenny

Irish Wheelchair Association , Blackheath Dive, Clontarf, Dublin

Employer Irish Wheelchair Association
Job Title ALS Administrator- Kilkenny

1 year fixed term contract, 19.5 hours

Overall Purpose of Job

This post will be based in Assisted Living Services, which provides Personal Assistant Services to people with a physical or sensory disability. The administrator will work as a member of a team to ensure the efficient and smooth delivery of services undertaken in the service. 

Main Duties and Responsibilities

  • Provide general administrative support to IWA‘s Assisted Living, Enhanced Home Care and IWA at Home Services.

  • Receive visitors to the ALS office and manage incoming telephone queries from Service Users and staff etc. Develop and implement rosters and support or relief systems for the service.

  • Assist with the payroll process and dealing with pay related queries.

  • Maintain data systems/ database/ reports of the service. Updating and utilization of CRM and other ALS systems.

  • Support Co-coordinators in the recruitment, induction, supervision and monitoring of Personal Assistants.

  • Organize and support the preparation for induction, training, PA support meetings and appraisals for Personal Assistants and maintain relevant records.

  • Schedule  service review and evaluation meetings

  • Support the coordinator to implement Quality Systems and Health and Safety within the Assisted Living Service.

  • Support the development of the Assisted Living Service in the area.

  • Support Fundraising activities in the area.

  • Any other functions as deemed necessary to ensure the smooth running of the ALS service


Training, Experience and Qualifications


  • At least 1 year experience in a busy administration role, diary management and customer services is required

  • High proficiency in generic IT applications, i.e. Microsoft Office, is required. IT Database Management would be a distinctive advantage

  • QQI Level 5 (or higher) in Office Management or related course highly desirable

Knowledge and Skills

  • Excellent telephone manner, interpersonal and communication skills

  • Experience of working with people with disabilities desirable

  • Strong administrative skills

  • The ability to support operational decisions and possess good problem solving skills

  • Strong attention to detail


  • The ability to work under own initiative and as part of a team

  • Person centred approach

  • An ability to build strong relationships at all levels

  • Strong customer service focus

  • Be of good character

  • Flexible approach to work

  • High level of confidentiality

Remuneration & Benefits

  • Salary between €10,946 and €18,671 DOE (pro-rated)

  • Excellent working conditions

  • Training & development opportunities

  • 25 days annual leave (pro-rated)

  • Bike to Work scheme

  • Access to Defined Contribution Pension scheme and group VHI & HSF Health Cash Plans

  • Employee Assistance Programme


    This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.


Location Kilkenny
Date Added 8 days ago
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